Delivery

Last updated: 21 October 2026

Delivery options

• Standard delivery: AED 20. Arrives 3–6 working days after dispatch.
• Free delivery on orders of AED 150 or more (after any discount; applied automatically). Arrives 4–8 working days after dispatch.

Some items are marked "Free delivery" on their product page; an order made up only of those items is delivered free. Some discount codes include free delivery too.

The price on a product page is what you pay for the item. Delivery is added and shown in your basket and at checkout before you confirm your order.

You can also choose cash on delivery at checkout, where it is offered: you pay the courier when your parcel arrives. Any cash on delivery fee is shown at checkout before you confirm your order.

Where we deliver

We deliver to addresses in the United Arab Emirates only: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

UAE addresses have no postcode, so please give the building or villa, street, area and emirate, and any landmark that helps the courier find you. The courier phones before delivering, so a working UAE mobile number is required at checkout.

How long it takes

• Working days are Monday to Friday, excluding UAE public holidays.
• Delivery estimates run from the day your order is dispatched.
• Each product page shows the delivery estimate for that item. Some items are sent straight from our suppliers, and their page shows the supplier's own processing and delivery time.
• At checkout we show an estimated arrival window for your whole order, based on the slowest item in it.
• Estimates are not guarantees; courier delays, busy periods and missed calls from the courier can add time.

More than one parcel

If your order contains items from different suppliers, they may arrive in separate parcels on different days. You are not charged extra delivery for this.

Tracking

When a parcel is sent with a tracking number, we add it to your order page and may email it to you. You can follow your order on our order tracking page with your order number (for example VS-2026-000123) and the email address you ordered with, or in your account.

If your order is late, lost or damaged

• If your order is past the end of its delivery window, check the tracking and that the courier has not tried to call you, then contact us with your order number.
• If an item arrives damaged, faulty or is not what you ordered, contact us with your order number and photos. We will put it right and cover the cost of sending it back. See our Returns page.
• If we do not deliver within 30 days of your order, you can cancel and get a full refund.

Wrong address or phone number

Please check your delivery address and mobile number carefully at checkout. If you notice a mistake, contact us straight away; we will try to correct it, but once a parcel has been handed to the courier we may not be able to change it.