Delivery Policy

1. Shipping Locations:

a. We currently offer delivery to addresses within the UK mainland.

2. Processing and Dispatch Time:

a. Orders placed before 1:00 pm UK local time Monday to Friday will be processed and dispatched on the same day.

b. Orders placed after 1:00 pm UK local time or on weekends/holidays will be processed on the next business day.

3. Estimated Delivery Time:

a. Our standard delivery time to UK mainland addresses is estimated to be 3-5 business days.

b. Please note that delivery times may vary and are subject to any delays resulting from postal services or unforeseen circumstances.

4. Tracking Information:

a. Once your order has been dispatched, you will receive an email confirmation with tracking information.

b. You can use this tracking information to monitor the status and estimated delivery date of your package.

5. Shipping Charges:

a. Shipping charges are calculated at checkout based on the weight and destination of the order.

b. Free shipping may be offered on orders exceeding a certain amount. Check our website or promotions for details.

6. Delivery Partners:

a. We partner with reputable courier services to ensure the timely and secure delivery of your orders.

7. Delivery Exceptions:

a. Delivery times may be extended during peak seasons or promotional periods.

b. Delays may occur due to factors beyond our control, such as adverse weather conditions or other unforeseen circumstances.

8. Change of Delivery Address:

a. Please ensure that the delivery address provided during checkout is accurate. Changes may not be possible once the order is dispatched.

9. Delivery to Multiple Addresses:

a. For orders shipping to multiple addresses, please place separate orders for each delivery address.

10. Contact Information:

a. For any questions or concerns regarding delivery, please contact our customer service at sales@commercelia.com.