Returns & Refunds policy

Thank you for shopping with Commercelia Ltd. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our Returns and Refunds Policy outlined below:

1. Returns:

a. You may return items within 30 days of receiving your order.

b. To initiate a return, please contact our customer service to obtain a return authorization.

c. Products must be returned in their original condition, unused, with all tags attached, and in the original packaging.

d. The customer is responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

2. Refunds:

a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

b. If approved, the refund will be processed to the original method of payment within 2 days.

c. Refunds are issued for the product price only; original shipping charges are non-refundable.

3. Exchanges:

a. We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

4. Damaged or Defective Items:

a. If you receive a damaged or defective item, please contact us within 2 days of receiving the product.

b. Provide a clear description of the issue and attach photos if possible.

c. We will either replace the damaged or defective item or issue a refund, as per your preference.

5. Cancellations:

a. Cancellations are accepted within 1 hour of placing an order. Please contact us promptly to request a cancellation.

b. Once an order has been processed and shipped, it cannot be canceled.

6. Non-Returnable Items:

a. Customized or personalized products are non-returnable unless defective or damaged.

7. How to Initiate a Return:

a. Contact our customer service to obtain a return authorization.

b. Include the return authorization, a copy of the original packing slip, and the reason for the return in the package.

c. Ship the return to the address provided by customer service.

8. Contact Information:

a. For any questions or concerns regarding returns and refunds, please contact our customer service at sales@commercelia.com.

We reserve the right to update or modify this Returns and Refunds Policy at any time. Please check this page periodically for changes.